Reference

Privacy Policy That Keeps Your Record Clear

Open your account after you are comfortable with the policy, and you will know what we collect, why we keep it, and how to ask for changes.

Account DataCookie UseDevice ChecksLocal Law

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What This Privacy Policy Covers in Practice

lanjay234 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We handle privacy requests under the rules that apply in Indonesia and only where local law permits. When you open an account, we may store your name, contact details, login times, device type, and the payment reference attached to DANA, OVO, GoPay, or QRIS. We use

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that record to confirm your account, match a withdrawal or wallet check, and answer change requests without forcing you to repeat the same details. We do not ask for payment passwords or OTP codes. We keep only the parts needed for support, fraud checks, and record
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keeping, and we do not use that data for a separate marketing list. If you want to know what sits in the record, send the request from the email on file and we will answer with the next step.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Send Privacy Requests

If you want to read, correct, or close a privacy request, start with the email on your account or the live chat inside the lobby. We answer privacy messages daily from 09:00 to 23:00 WIB, and we ask for one matching detail before we touch the record. That keeps the request tied to your own account and avoids confusion when you switch devices.

Team online

Live chat

Open live chat from the lobby and send the email on your account, plus the request you want handled. We keep privacy chat open daily from 09:00 to 23:00 WIB, so you do not wait for a full day.

Privacy email

Write to [email protected] when you want a copy, correction, or deletion check. Use the same email linked to your account, and add your phone number or recent login time so we can match the record.

Account form

Inside your account menu, choose the privacy form and state what you want changed. We use it for address updates, device checks, and record access, then reply after we verify the request against the same account.

DATA HANDLING

How We Handle Data and Device Signals

This page is built around plain handling: data in, request out, and a clear reply.

Account data

We keep the name, email, phone number, login time, and device model you enter when you open or use the account. That record helps us confirm access, answer your request, and avoid mixing one person with another.

Device signals

When you move between Android, iPhone, and desktop, we may read browser type, IP address, and session length. Those signals help us spot unusual sign-ins and keep your privacy request tied to the right device trail.

Cookies

We use cookies to remember your language choice, session state, and whether you have already seen a notice. If you clear them, we may ask you to sign in again and confirm the account step once more.

Security check

Before we change sensitive record fields, we may ask for a matching email, recent payment reference through DANA, OVO, GoPay, or QRIS, and one login detail. That keeps the request tied to your own account.

Retention

We keep records while your account stays active and for any period needed by local law. After that window, we remove or mask data that is no longer needed for account handling or dispute checks.

Change requests

If you want correction, access, or deletion handling, send the request from the email on file and tell us which field should change. We reply with the next step and any extra proof we need.

Questions About Your Privacy Rights

These questions cover the parts people ask us about most: what we collect, why cookies stay on, how long records stay in place, and how to send a request from the right email. If local law changes the path, we follow the local rule and explain the step that still applies. That way you know what can move now and what needs a matched account check first.

We collect the name, email, phone number, device type, login time, and payment reference linked to your account. That is enough for access checks, request matching, and record correction without asking you to repeat the same steps.

Cookies keep your session, language choice, and notice state in place while you move between pages. If you clear them, we may ask you to sign in again and confirm the account from the same email.

Yes. Send the request from the email on file, say which field should change, and add one recent account marker such as a login time or payment reference. We then check and update the record.

We keep records while the account is active and for any longer period required by local law or a pending account check. After that, we remove or mask data that no longer needs to stay linked.

Use live chat, the privacy email, or the account form. We ask for the same email on file plus one matching detail so we can route the request to the right record and reply in order.

Yes. Any access, correction, or deletion request is handled only where local law permits it. If a rule blocks part of the request, we explain what can move forward and what must stay on hold.

Privacy Policy That Keeps Your Record Clear

Where to Send Privacy Requests

Live chat

Privacy email

Account form

How We Handle Data and Device Signals

Account data

Device signals

Cookies

Security check

Retention

Change requests

Questions About Your Privacy Rights

01 What data do you collect when I open an account?

02 Why do you use cookies on my device?

03 Can I ask for my details to be corrected?

04 How long do you keep my account record?

05 How do I contact you about a privacy request?

06 Does local law affect access to this policy?

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